Privacy Policy

Overview

Ohm HVAC (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use Ohm HVAC’s website and booking tools, how we use it, and the choices you have.

Information We Collect

• Contact details — such as name, phone number, email address, and service address when you book or contact us.
• Service details — information about your HVAC request, property, unit, preferred schedule, and related notes.
• Usage data — basic technical information such as browser type, device, pages visited, and approximate location, which may be collected through standard website analytics or hosting logs.

How We Use Information

• Schedule, confirm, and perform HVAC service visits
• Communicate about appointments, quotes, invoices, and support
• Improve our website, booking experience, and customer service
• Meet legal, licensing, insurance, and safety requirements

Sharing

We do not sell your personal information. We may share information with service providers who help us operate (for example scheduling, messaging, payments, or mapping tools), with technicians assigned to your job, or when required by law. Those providers are expected to use the information only to perform services for us.

Text Messages (SMS)

Text messages are optional. If you opt in when booking, we use your mobile number to send appointment confirmations, reminders, technician updates, and service follow-ups. You can book and receive service without opting in.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the messaging providers that deliver our messages. Reply STOP to any message to opt out, or HELP for help.

Data Retention & Security

We keep information as long as needed to provide service, maintain business records, and comply with legal obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Your Choices

You may request access to, correction of, or deletion of personal information we hold, subject to legal and operational limits. Contact us using the details below.

Children

Our website and services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13.

Updates

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.

Contact

Questions about privacy? Reach us at bookings@ohmhvac.com, call (737) 777-8736, or write to 3333 County Road 119, Suite #87, Hutto, TX 78634.

See also our Terms of Service.